Frequently Asked Questions

How can we help you? Read our frequently asked questions.

• What’s in the box?

  The e-Videns-i Package (complete box) (part number: EVI1010000) includes the following:

  • e-Videns-i VCI + OBD Data Link Cable (160 cm)
  • e-Videns Security Dongle
  • e-Videns-i Cable Clip
  • General USB Cable (180 cm)

• What are the system requirements for PC, Laptop and Tablet?

  The software should be installed onto a Windows based PC, Laptop or Tablet. The recommended system specifications are:

  • Intel Processor, i-core, 1.6Ghz or better (not in Turbo mode)
  • Windows 7, Windows 8 (Win 8.1) & Windows 10.
  • 4 GB RAM (depending on operating system)
  • 4 GB free hard disk space
  • Screen with resolution 1440 x 900 or better
  • Internet connection (2Mbps or more). You can check the speed of your internet connection and mobile coverage by visiting https://www.nperf.com/en/
  • Bluetooth (SPP)
  • Microsoft .NET Framework 4.5
  • Adobe Acrobat Reader 8.0 or later
  • Both 32-bit and 64-bit operating systems are supported, note that 64-bit OS require special handling during installation of USB drivers.
  • The program can only be started from accounts with administrator or limited user rights. It is not possible to start the program from a Guest account.
  • USB connection is also available, however, we recommend wireless connection via Bluetooth for ease of use.

• Where do I find the necessary additional programs?

  You can find the necessary programs from the websites below: - Microsoft .NET Framework 4.5 http://www.microsoft.com - Adobe Acrobat Reader http://www.adobe.com Since the e-Videns operation is protected via a USB dongle you can install and run the e-Videns software onto multiple devices in your workshop (as long as the dongle is inserted during installation and operation).

How can we help you? Read our frequently asked questions.

• How to install the software for the first time?

  Please refer to the User Manual, in the download section.

• How to use/operate the tool?

  Please refer to the User Manual, in the download section.

• Where can I repair or replace my device?

  Please refer to the User Manual, in the download section.

• Why are the parts suggested by e-Videns highlighted in yellow ?

  The parts highlighted in yellow are items that have been marked for attention during the visual inspection (yellow and/or red check boxes).

• What do the LED colours mean?

  Please refer to the User Manual, in the download section.

• Why is the parts list long/short?

  Please refer to the User Manual, in the download section.

How can we help you? Read our frequently asked questions.

• How can I find the engine code?

  In some cases e-Videns will give multiple options for the engine code. There are several ways to identify the engine code, which can vary from vehicle to vehicle:

  - Check the VIN plate

  - Check the vehicle license papers from the car

  - CITROËN and PEUGEOT: VIN number characters #6, 7 and 8

  - VW, AUDI, SEAT, SKODA: Check the sticker near the spare tyre

  - VW, AUDI, SEAT, SKODA: Check the sticker on the timing belt

  - www.partslink24.com (paid access but good quality OE info)

  - www.vindecoderz.com

  - http://carinfo.kiev.ua/cars/vin

• What do I do if I receive a License Error message?

  Solution 1: Go to your Windows Internet Time Settings and tick Synchronize with an Internet time server. Then click on Update now.

• I can't connect to the VCI (Vehicle Communication Interface).

  1. OBD connector location? Check http://www.wikiobd.co.uk/
  2. Follow the instructions from your screen and check your Windows Bluetooth settings.

• How to update e-Videns-i (Vehicle Communication Interface) and e-Videns software.

  Please refer to User Manual, in the download section.

• I lost my security dongle.

  You can order a replacement security dongle from your e-Videns supplier.

• How to manually select a vehicle

  Please refer to the User Manual, in the download section.

• 'Error - 5' error message.

  Please check your internet connection and verify that it can reach a speed of 2 Mbps or more. Additionally, be aware that many factors can affect your internet connection such as other electrical equipment including microwave, cordless phones can reduce your Wi-Fi speed.

• 'Error - 6' error message.

  Check that the application is not blocked by the firewall or the anti-virus software. Follow the instructions on your screen. If the problem remains, remove and re-install the e-Videns software.

• My report shows that “abnormalities were found”.

  The reason for that is; during System Scan, 1 or more DTC's where found and/or in the Visual Inspection, 1 or more items are marked as NOK.

• My report shows that “No abnormality was found”.

  No abnormality found means that the e-Videns checks and reference data could not identify any irregularly.

• My report shows “Unknown fault code”.

  Unfortunately sometimes e-Videns can’t display the explanatory text for the Diagnostic Trouble Code. Please wait for future update.